Privacy Policy

1. Introduction.

Trigrd Media Private Limited ("Trigrd Media", "we", "us", or "our") is committed to safeguarding the privacy of everyone who visits our website and interacts with our services. This Privacy Policy describes what personal information we collect, how we use it, with whom we share it, and the choices you have with respect to your information.

As a Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Trigrd Media determines the purpose and means of processing your personal data and is responsible for ensuring that such processing is done lawfully, fairly, and in a manner that respects your rights.

By using this website and submitting your information, you provide your consent to the collection and use of your personal data as described in this policy. You may withdraw your consent at any time by contacting us at connect@trigrdmedia.com.

2. Information We Collect.

We collect only the information necessary to respond to your inquiries and provide our services. This includes:

• Contact form submissions : When you fill out our contact form, we collect your name, email address, and the message you provide.
• Email CTA submissions : When you enter your email address in our newsletter/CTA form, we collect that email address.
• Direct communication : When you reach out via WhatsApp or email, we may retain the content of that communication and any contact details you share.

We do not collect sensitive personal data such as payment details, government IDs, health information, or passwords through our website.

3. How We Use Your Information.

Under the DPDP Act, 2023, we may only use your personal data for the specific purpose for which your consent was given. We do not use your data for any purpose beyond what is described below. The information we collect is used solely for the following purposes:

• To respond to your inquiries and answer questions about our services
• To follow up on a request for a quote or service proposal
• To communicate with you during an active project or engagement
• To improve our website experience and understand how visitors interact with our content

We collect only such personal data as is necessary for the stated purpose (data minimisation). We do not use your information for automated decision-making, profiling, or any purpose other than those stated above. If we intend to use your data for a new purpose in the future, we will seek fresh consent from you.

4. Sharing of Information.

Trigrd Media does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers : Trusted third-party tools that assist us in operating our website or delivering services, under strict confidentiality obligations
• Legal compliance : When required by law, court order, or government authority
• Business protection : When necessary to protect the rights, property, or safety of Trigrd Media, our clients, or the public
• With your consent : In any other case, only with your explicit permission

5. Cookies and Tracking.

Our website may use cookies (small text files stored on your device) to improve your browsing experience and understand how the site is used. We use cookies for:

• Performance : Ensuring pages load correctly and animations work as intended
• Analytics : Understanding visitor behaviour to improve the website (e.g., pages visited, time on site)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of this website.

6. Third-Party Services.

Our website integrates with or links to the following third-party services, each governed by their own privacy policies:

• Google Fonts : Used to load our website's typography. Google may collect your IP address when fonts are fetched.
• Google Maps : Embedded on our contact page to display our location. Google may collect usage data when the map is loaded.
• Instagram, Facebook, LinkedIn : We link to our social media profiles. Clicking these links will take you to platforms with their own data policies.
• WhatsApp : We provide a WhatsApp contact link. Any communication via WhatsApp is subject to WhatsApp's privacy policy.

We encourage you to review the privacy policies of these third-party services independently.

7. Data Security.

We take the security of your personal information seriously. As required under the DPDP Act, 2023, we implement reasonable security safeguards to prevent personal data breaches, including unauthorized access, disclosure, alteration, or destruction of your data.

In the event of a personal data breach that is likely to cause harm to you, we will notify the Data Protection Board of India and, where required, affected individuals, in accordance with the timelines and procedures prescribed under the DPDP Act, 2023 and its rules. However, no method of data transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention.

In accordance with the DPDP Act, 2023, we retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the purpose has been served, or upon withdrawal of consent, your personal data will be deleted or anonymized in a secure manner, unless retention is required by law.

Contact form and inquiry records are typically retained for the duration of an active or potential business relationship. Where a relationship does not proceed, data is deleted within a reasonable period after our last interaction.

9. Your Rights as a Data Principal.

Under the Digital Personal Data Protection Act, 2023, you are a "Data Principal" and have the following rights with respect to your personal data held by us:

• Right to information : Request a summary of the personal data we hold about you and the purposes for which it is being processed
• Right to correction and erasure : Request that we correct inaccurate or incomplete data, or erase your personal data where the purpose for processing no longer exists or consent has been withdrawn
• Right to withdraw consent : Withdraw your consent to processing at any time; withdrawal does not affect the lawfulness of processing carried out prior to withdrawal
• Right to grievance redressal : File a complaint with our Grievance Officer if you believe your data rights have not been honoured; you may also approach the Data Protection Board of India if your grievance is not resolved
• Right to nominate : Nominate an individual who may exercise your data rights on your behalf in the event of your death or incapacity

To exercise any of these rights, please contact our Grievance Officer at connect@trigrdmedia.com. We will acknowledge your request promptly and respond within a reasonable time frame as prescribed under applicable law.

10. Children's Privacy.

Our website and services are not directed at individuals under the age of 18. The DPDP Act, 2023 requires that before processing the personal data of a child (any person below the age of 18), verifiable consent must be obtained from a parent or lawful guardian. We do not knowingly collect personal data from minors without such consent.

If you are a parent or guardian and believe that your child has submitted personal information to us without appropriate consent, please contact us immediately at connect@trigrdmedia.com and we will promptly take steps to delete that information.

11. Links to Other Websites.

This website may contain links to external websites that are not operated by us. Once you leave our site via such a link, we have no control over the content or privacy practices of those sites. We strongly advise you to review the privacy policies of any external site you visit.

12. Changes to This Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Governing Law.

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and all associated rules and regulations. Any disputes arising under this policy shall be subject to the jurisdiction of the competent courts located in Maharashtra, India. You may also approach the Data Protection Board of India for grievances related to the processing of your personal data.

14. Grievance Redressal & Contact.

In accordance with the DPDP Act, 2023, we have designated a Grievance Officer to address any concerns or complaints relating to the processing of your personal data. If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights as a Data Principal, please contact our Grievance Officer:

• Email: connect@trigrdmedia.com
• WhatsApp: +91 8421222397

We will acknowledge your grievance and endeavour to resolve it in a timely manner. If you are not satisfied with our response, you have the right to approach the Data Protection Board of India as established under the DPDP Act, 2023.